We provide the tech and ongoing optimisation to boost
contact centre efficiency, productivity and CX

Get started

Chat to a specialist

We provide the tech and ongoing optimisation to boost
contact centre efficiency, productivity and CX

Get started

Chat to a specialist

The enhanced value we offer our clients comes in the form of our people, a collection of experienced industry specialists who understand contact centres and the business environment it supports.

Technical expertise

Business & contact centre strategy

Operational contact centre experience

Project management

Our collaborative approach sets us apart

We work with you to understand needs, key business drivers and future strategies.

Current and future opportunities are identified, aligned to a course of action and a particular benefit or ROI.

Once implemented, we evaluate, measure and benchmark results – all with a view to continually implementing improvements as needs evolve and market conditions change.

We work with our clients to help assess the biggest opportunities for improvement by:

  1. Consolidating, measuring and improving all contact channels
  2. Using customer interaction history, feedback and data to simplify and personalise the experience
  3. Improving the knowledge and performance of agents
  4. Using detailed analytics and process/workflow improvements to drive efficiencies

If you’re a small business striving to increase service levels, efficiency and profitability without heavy software and infrastructure investment, or a large business with a complex set of requirements, costs are always a significant consideration.

By improving workforce efficiency, and examining everything from workflows, processes, and systems integration to reducing service costs via self-service options, we do what we can to boost your bottom line.

Convert more leads to customers. We work closely with our customers to improve lead management and automation as well as advise on inbound and outbound strategies, processes and workflows to increase sales.

Use cases & customer stories

Business Partners and Solutions

Business Partners and Solutions

capitec "INOVO provided Capitec with fantastic support and expertise in getting our new telephony solution implemented and serving clients in 2 weeks. We saw immediate improvement in client service as a result of their solution"

- Graham Lee - Divisional Executive: Client Experience Delivery, Capitec Bank
avon "INOVO’s level of technical innovation is far ahead of other players in the contact centre industry. They’re always offering new ideas to help us improve.”

- Mario Magalhaes, Head of IT, Avon
tenacity "Since engaging with Vodacom and INOVO in 2014, we have found partners that are responsive, reliable, and fully committed to helping us reach our business objectives. I would have no hesitation in recommending them as a business solution and technology partner"

- Chris Knight, Chief Risk Officer, Tenacity Financial Services
sage "Working with INOVO has helped us to offer better customer service and get the most out of our contact centre resources and staff. The results: higher customer satisfaction, major cost optimization and an increase in productivity"

- Steve Cohen, Managing Director, Sage Pastel