Use a single application to manage day-to-day operations, view dashboards and access reports on relevant operational and business metrics. The supervisor application makes it easy for managers to:
- Monitor the status of inbound and outbound services (calls, agents etc.) in real-time
- Create and distribute reports
- Manage outbound queues and records
- Monitor schedules and invalid contacts
- Enable and disable campaign loads
- Send notices to agents
- Schedule tasks and much more.