INOVO product overview

Interaction channels

Integrate, manage and measure any contact channel

Self-service

Respond to queries 24/7 & provide access to the right information

Contact centre apps

Improve the management of day-to-day contact centre operations

Workforce optimisation

Optimise staff scheduling and enhance agent performance

Process optimisation

Connect systems & data, improve and/or automate any process or workflow

Business intelligence

Use data to reveal insight and drive action

Compliance

Fulfil all regulatory requirements and reduce fraud risk

Business applications

Introduce auxiliary applications to improve contact centre performance